Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our appliance repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to deliver our appliance repair services, including your contact details, appliance specifications, repair history, and service requirements. This enables us to provide accurate repair solutions and maintain proper service records for your household appliances.
Technical data collected through our website helps improve user experience and is anonymised where possible, not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your information helps us deliver comprehensive appliance services including:
- Managing repair appointments and service scheduling
- Recording appliance specifications and repair history
- Maintaining warranty information and service documentation
- Processing service payments and managing customer accounts
- Communicating repair updates and appointment confirmations
- Providing ongoing appliance care recommendations
We handle your data responsibly, using it exclusively for your appliance repair needs and essential business operations.
3. Appliance and Repair Documentation
Details about your appliances, repair history, parts used, and service records are stored securely as confidential information. We maintain these records to ensure service quality and support future maintenance requirements.
Appliance information is accessible only to our technical team and stored on secure systems with restricted access, maintained for warranty purposes and service continuity.
4. Repair History and Technical Records
Repair details, parts specifications, diagnostic findings, and service documentation gathered during our work are used specifically for service quality and customer support purposes.
Repair history helps us provide consistent care for your appliances during future visits and supports any warranty claims that may arise.
5. Data Protection Measures
We implement robust security protocols to safeguard your personal and appliance information. Customer data resides on encrypted systems with access limited to authorised personnel. Physical service records are stored securely and disposed of properly when no longer required.
Our technical team adheres to strict confidentiality agreements concerning customer information and appliance details.
6. Service Documentation and Maintenance History
We maintain detailed records of your appliance repairs, parts used, and service schedules to support ongoing appliance performance. This documentation helps us understand your appliance history and provide appropriate service recommendations.
Service history forms part of our quality assurance system and is accessible only to team members involved in your appliance services.
7. Legal Basis for Data Processing
By using our appliance repair services, you consent to our processing of your information as described in this policy. This includes processing required for service delivery, quality assurance, warranty management, and business administration.
8. Third-Party Information Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for financial transactions, and parts suppliers for warranty registration with your consent.
All third-party providers operate under strict data protection agreements meeting UK GDPR standards. We never sell your personal information or appliance data to marketing organisations.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal information
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, please contact us at: [email protected]. We respond to all valid requests within one calendar month.
10. Data Retention Periods
We retain your personal and service information for as long as necessary to fulfil our services and legal obligations. Repair records and warranty documentation are typically maintained for 4 years after your last service to support warranty claims and future service needs, unless you request earlier deletion.
Financial records are kept for 7 years for accounting and tax purposes. Appliance and service data are reviewed regularly for ongoing relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes affecting how we handle your data.
Last updated: November 2025